Restaurant Service Lead

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: EAT authentic Italian food at our restaurants, cafés and to-go counters SHOP a selection of high-quality Italian, local and homemade products LEARN through our classes and our team’s product knowledge A Restaurant Service Lead supports the Restaurant Assistant General Manager (AGM) with the day-to-day operations at Eataly’s full-service restaurants. Reports to the Restaurant AGM and serves as a liaison with restaurant support staff. Provides a steady leadership presence on the floor daily, monitoring guest, food and team member service Ensures exceptional service standards are consistently met and that activities are carried out effectively Inspects dining room and storage areas to ensure compliance with health and safety regulations Purchases supplies, beverages and equipment as per the direction of the Restaurant AGM Assists with administrative and operational duties as needed Documents, investigates, escalates and resolves all employee and guest incidents Performs other duties as required or assigned 2+ years of supervisory experience in food service Understanding of steps of service Excellent communication and problem-solving skills Bachelor’s Degree or associate degree in Restaurant Management or Hospitality preferred Knowledge of Italian cuisine and beverage preferred Job Requirements Availability to work onsite with a flexible schedule often including evenings, weekends and holidays Ability to lift up to 50 pounds Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting Food Handler’s License preferred — Published by Eataly. Apply on the employer's own posting.