Customs Operations Manager

Customs Operations Manager   Purpose:      Responsible to lead and assist own customs teams to ensure all customs formalities and entries are handled according to the regulation and Union Customs Code (Unionszollkodex) based on costs and performance   Lead cost savings and other change initiatives within own area of responsibility   Lead, drive and support business continuity & growth within own area of responsibility   Clear focus on customer experience , while working with internal and external stakeholders   Close cooperation with the direct Country Customs Operations M anager to drive the operational processes, develop ments and improvements in the field of responsibility based on the company strategy   Providing the highest level of customer satisfaction while complying with regu lations of authorities and laws   To create and build up team engagement & development of expertise       Focus: Customs Compliance, Strategic Growth, and Leadership of Customs Operations & VAS activities   I n this role the company’s strategic objectives, focusing on operational excellence, compliance, and growth including Customs Services & Value Added Service logistics procedures . Key focus areas will include:   Further strengthening expertise in customs procedures   Acting as the primary operational contact for the Value Adde d Services within Customs Operations   Supporting and coordinating customs audits, inspections, and compliance reviews   Serving as the key operational interface between internal stakeholder departments   Acting as the operational contact person for customs authorities   Providing subject matter expertise to all relevant departments and operational interfaces   Continuously training, guiding, and raising awareness to operational teams     Key Responsibilities:   Build a good working relationship with your direct reports and with your teams   Supervise and develop your direct reports and the teams through learning, development initiatives , coaching, goal setting, periodic feedback and reviews   Setting objectives, KPI´s, 1on1s in accordance with the M aersk Strategy , together with your manager   Improve constant team´s productivity and efficiency   Work closely with other Maersk functional units / stakeholder to ensure the timely and cost-effective customs formalities     Gain overall customs knowledge across the t eam and understand the legal requirements   Empower your direct reports and c ustoms team members to take first action when a functional obstacle emerges   Escalate critical situations with appropriate recommendations   Build a good working relationship with vendors and customers to ensure customer satisfaction   Ensure new change initiatives are implemented by the team according to the standard global landscape   To have a can-do and cost saving mentality. Drive performance and savings projects using establishe d Business Intelligence methods   To create and implement standards of operation with different stakeholders (i.e. internal Maersk stakeholders , Product, Impl ementation, Transport , CX, etc )   Ensure recording and report cost savings, service failures, cost changes and other input towards key measurements - KPI measurement & direct collaboration with Risk & Compliance Management   Drive our vendors to deliver highest reliability and performance   Drive projects and act as ambassador to support the compan y’s structure , strategy and results   Be part of internal and external meetings, understand needs and provide solutions   Understand and drive P&L for own geographic scope     To be first line of escalations for internal and external stakeholders   Generate high growth through initiatives like:   Ensure capacity planning is accurate    Focus on regular and extra Customs Services opportunities , on daily basis   Implement and adapt cost saving measures according to the strategy     Requirements Bachelor’s degree and/or at least 5 years of experience in Customs Services of practical knowledge or an equivalent combination of experience and education. Experience in leading and developing a team   Technical skills and competencies   Strong negotiation skills   Ability to lead meetings   Strong understanding of Customs Services business , legislation & logistics   Articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills – in German and English language   Organizational and time management skills – multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high-level goals   Conflict resolution and negotiation – bringing others together and trying to reconcile differences   Drive for results and success, conveys a sense of urgency and drives issues to closure, persist despite obstacles and opposition   Team player – works together with others in the business unit to achieve results, fosters teamwork   Proven ability to deliver under pressure   Working knowledge of MS office products and the ability to quickly adapt to softwar e   Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.   We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com . — Published by Maersk. Apply on the employer's own posting.